We require specific information from our customers to apply for your ESTA travel authorization. If your application is denied for out-of-date or incorrect information, or any other reason, we will refund the processing service fee paid to us as part of our money-back guarantee.

No refund will be granted once an application is submitted and approved.

Our service fee refund covers the fees paid to us directly for processing your application, and unfortunately does not cover any third-party fees you may incur, such as credit card company fees or charges from other parties in connection with your payment. As we are a private company unaffiliated with government agencies, we emphasize that decisions on admission into the United States are at the sole discretion of the Customs and Border Protection Office.

Refunds are also paid in U.S. currency, and as per our Terms and Conditions, will utilize an exchange rate set by your credit card company when the refund occurs. As the exchange rates are determined by your card provider, we unfortunately cannot take responsibility for any differences in refund amounts based on exchange rate fluctuations or exchange fees charged by your card provider.

Service fee refunds will be made directly to the credit card account used for the original purchase, in order to protect your security and prevent theft, loss, or fraud.

To request a refund from, contact us with the following information:

  • – Your full name;
  • – The reason you are requesting a refund;
  • – The email address associated with the original purchase;
  • – The last four (4) digits of the credit card used.

We will credit your refund to your credit card account within 24 hours, and once you bank has accepted the refund you will see the refund on your statement within 3-5 working days.

If your reason to request a refund is not listed here or in our Terms and Conditions, or if you have any questions regarding refunds, please contact our Customer Service Department.