As accessing our website is an acceptance of the following terms, please read our terms and conditions carefully before using our services.
Who we are
usa-visaservices.com is a private company, unaffiliated with any government agency, which specializes in reviewing and processing applications for the Electronic System for Travel authorization for travelers interested in visiting the United States.
SOTTAX Global CO. LTD Nongprue sub district, Bang lamung district, chonburi province, 434/33, Village 12, Thailand Phone: +66955818473
Our processing service
Travelers who wish to enter the United States by air or sea under the Visa Waiver Program must first obtain an approved travel authorization in advance. The ESTA process asks you to answer a series of questions regarding your passport details, travel history, and the trip you are planning. Our service asks the questions necessary to review and process your ESTA application.
We help prevent issues with your ESTA application by screening for potential problems and contacting you to verify and confirm information before submitting it for approval, and only submitting applications we judge to be valid. Most applicants will receive an emailed notice of approval from our service inside 24 hours, although the process can require as long as 72 hours.
For this reason, it is recommended to apply as soon as you know you are going to travel. You can apply for ESTA before finalizing a travel itinerary, as approved applications can be updated with destination information any time before departure.
If our internal review deems that your application will not succeed, we will apply your money-back guarantee and refund your service fees before any submission to the ESTA process, saving you the processing fees ESTA charges for all applications. You will still have the option to submit your own application independently or through a different private company. However, only the United States government can ultimately approve or disapprove an ESTA application.
If your application is denied
In the event your ESTA application is denied, we will issue a full refund of our service charges to your credit card account and advise you to apply for a B-2 non-immigrant visitor visa at your closest United States Embassy or Consulate.
In the occasional case where the United States government rescinds approval to an ESTA travel application, however, we are unable to issue a refund, and strongly counsel you to verify your ESTA approval status before checking in for or reserving a flight to the United States.
Our site content
The information we provide is derived from a mix of our professional experience and publicly available information on ESTA and the Visa Waiver Program. While we make great efforts to ensure the information we delivery to you is current, accurate, and complete, ESTA is an evolving program, and errors or omissions may occur. We counsel you to treat our content as general program information and not legal or binding counsel, and verify the accuracy of any information if you are unsure.
The external links we provide are designed to supply additional information on either our services or those that can ease your visit to the United States. Our links to third-party sites does not constitute our approval of, endorsement of, or responsibility for any services, products, or content on linked sites, including any consequences of your use of them.
Your passport and visa documentation
It is your responsibility to ensure your passports, visas, and travel requirements are current and correct before planning a visit to the United States, and we cannot be held liable for any denial of boarding due to incorrect or incomplete documents.
Ownership of site content
Our content is licensed for personal, non-commercial use only. You are free to download our materials to a personal computer or print them for your personal use, so long as the copyrights, trademarks, and proprietary notices attached remain unchanged. Commercial use, translation, or redistribution of our content is prohibited.
Currency of transactions
We unfortunately only accept transactions in United States dollars. While your bank, credit card company, or other payment provider will provide an exchange rate when paying with a card based in a non-U.S. currency, we unfortunately cannot control or compensate for the exchange rate they set, or any foreign transaction fees charged by your financial institution for our services, even if they are included in the purchase on your credit card statement.
For further information about foreign exchange fees, exchange rates, and how fees are listed on your credit card statement, please contact a customer service representative at your financial institution.
Website access and licenses
We grant a limited license to access our site, specifically for personal use. What that means:
These restrictions apply to any and all site content, including: text, graphics, forms, logos, trademarks, and elements of page composition or layout.
All content contained on our site is the property of usa-visaservices.com and falls under both international and national copyright laws in any country where our services are offered. Content includes all text, graphics, page elements, forms, stored data, media files, and associated software; both individual site elements and files and the entirety of the site. All software used is proprietary to usa-visaservices.com or our suppliers, and protected by copyright law.
By visiting our site and engaging in electronic communications with our company, you consent to communication by the same electronic means, and agree that those electronic communications shall be considered by both parties to satisfy any legal requirements for communications to be in writing. This consent will cover notifications, disclosures, statements of consent, or agreements.
We reserve the right to communicate with you via email or proprietary site functions designed for communication, and to not engage in or respond to communication by other means.
If you do not respond to communications with us regarding our services within two days, we will proceed with the information you have provided to us or cancel your application service in the event we cannot proceed.
If you wish to discontinue communications from us, please contact us via e-mail. However, we cannot be held responsible for any loss of data regarding the ESTA process if you choose to discontinue communications.
Terminating our services
We reserve the right to discontinue our provision of service and/or cancel your application at any time and for any reason, including use of this website for illegal purposes or in an improper manner, provision of false or misleading information, or any other contravention of our terms and conditions. Upon cancellation we will terminate any services provided, access to all or part of our website, and your registration at our site.
Information for answering ESTA inquiries
Answer ‘yes’ to the question regarding mental or physical disorders if:
Answer ‘no’ to the question regarding physical or mental disorders if:
Updates to our Terms and Conditions
We reserve the right to update, alter, or make changes to these Terms and Conditions without prior notice in order to reflect updates to our services, our security, or to comply with legal requirements. Please regularly review our Terms, as continued use of the site and our services signifies an acceptance of these amended Terms.
Last Updated: May 1, 2017